We help private hospitals and clinic groups in Oman and the GCC automate WhatsApp appointment booking, insurance claims and pre-approvals, so medical and admin teams can spend their time on patients.
Patients in Oman and the GCC expect to book an appointment on WhatsApp in a minute, while health-insurance coverage keeps expanding and with it the volume of claims and pre-approvals. In many facilities the result is reception staff buried in calls, a claims team re-keying data into insurer portals, and rejections that could have been avoided.
Our healthcare automation work focuses on exactly these administrative processes. We build an Arabic chatbot for appointments connected to the clinic system, and automate claims with RPA and systems integration. See our clinic WhatsApp assistant example.
Calls and messages pile up at peak hours, waiting times grow and some bookings are lost, especially outside working hours.
Mismatched diagnosis or procedure codes, or missing documents, lead to rejections, rework and slower cash flow.
Staff request pre-approvals across several insurer portals and chase them manually while the patient waits.
Patients who miss appointments without cancelling leave gaps in doctors' schedules while others wait for an earlier slot.
Book, change and cancel appointments around the clock in Gulf Arabic, MSA or English, connected directly to doctors' schedules.
Reminders before each visit with confirm or cancel options, and freed slots offered automatically to waitlisted patients.
A bot checks document completeness and code consistency against each insurer's rules, then submits the claim and tracks its status.
Integrate the hospital information system with insurer portals and finance so visit and billing data move once, without re-entry.
Extract patient details from scanned referral letters and reports and attach them to the record, with human review for unclear cases.
55%
of bookings completed by the assistant with no staff input
An illustrative example of an Arabic WhatsApp assistant that books, changes and cancels appointments around the clock for a Muscat clinic group, connected directly to the clinic system, with reminders and smooth hand-off to staff.
Read the case studyBook a free 30-minute consultation. We will map one process with you and show where the savings are, with no obligation.
